Hunting For Michigan Morels By Ben Smith - 1260 Words

Hunting for Michigan Morels Ben Smith ENG 100 Introduction: The state of Michigan is great for hunting edible mushrooms. Some of the common mushrooms people like to hunt for are the chanterelle, honey or â€Å"stumpers†, and the morel. The morel is one of the more popular mushrooms that people look forward to hunting. Michigan’s atmospheric conditions make it a great state for these mushrooms to thrive in during the season. Before you go hunting, it is important to know the etiquette and a little about the particular mushroom you’re hunting so not to make the mistake of accidently picking one that could potentially harm you. Because there are so many mushrooms that are edible here in Michigan, I choose to focus on one of my favorites – the morel. Topics: As mentioned, one of the most common edible mushrooms that people look forward to hunting is the morel. Not only are they one of the most hunted mushrooms here in Michigan, they are also one of the most easiest mushrooms to correctly identify. Before we discuss the description of the morel it is important to know when to go searching for this delicious mushroom. Here in Michigan, the best time to spot morels is early spring. They can be pretty unpredictable as to where they will pop up and you may not find them in the same spot the next year. I’ve seen them along trails, in fields, along paved roads or even in a pile of old wood mulch. You will find them alone or in a group with others on the ground. A

Definition Of A Normal Adult - 905 Words

I started with reading the words â€Å" normal adult† before I get start into the main concepts of unit two. This is something I think is very close to my daily life because my parents are considered normal adult to me. They set up the best real model for me. Therefore, it is not difficult being a normal adult from my perception. Yet, by end of unit two, I was proven wrong. I now realized that â€Å"normal adult† is actually not exist in this world; even though, the definition of being a â€Å"normal adult† is not fixed, I think different social group will position normal adult according to their own cultural background. There is no such a set of qualities that take shape of being a â€Å"normal† adult because every adult are unique. In as much as, I find that it is difficult or even impossible to define and create a criterion of a â€Å"normal adult†. However, there are some identities that commonly shared between all adults. Most of the adults tha t appear in my life are rational, logical, responsible, independent and reliable. Whereas, I only highlight the most common characteristics of adult and there are plenty of differences. Firstly, the literal meaning of the word â€Å"adult† seem easy to understand, but it is very difficult when coming to define the actual meaning of â€Å"adult† and â€Å"normal adult†. One of the reason is the definition evolves as time passed by. The criterion of a â€Å"normal adult† differs from cohorts to cohorts. The readings and my life experiences have pointed out, becomingShow MoreRelatedObesity : Major Problem Affecting The World1324 Words   |  6 Pagesone third or 78.6 million U.S adults are obese. It is not a surprise that being overweight and obese can lead to heart disease, type 2 diabetes, some types of cancers, etc. One can then assume that every person who is obese or overweight is automatically at risk however sometimes a person may have normal vital levels. The term is metabolically healthy obesity (MHO) and it includes obese individuals who live without any health problems that are typically linked with normal obese individuals. Such peopleRead MoreObesity As A Disease Essay1378 Words   |  6 PagesMore than one-third (36.5%) of adults in the United States are obese. Obesity is defined as a weight that is higher than what is considered as a healthy weight. Body Mass Index (BMI) is used as a screening tool for overweight and obesity. According to the World Health Organization, worldwide obesity has nearly doubled since 1980. In 2016, 39% of women and 29% of men over the age of 18 were overweight. Today, around one in five children, ages 6-19 are obese. The obesity epidemic only continues toRead MoreAddiction Is An Individual Problem Or A Family Problem?810 Words   |  4 Pagescharacteristics that families of addicts display? 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An assumption of this theory is that criminal behavior is normal and learned. The process of learning criminal behaviorRead MoreThe Effects Of Bipolar Disorder On The Development Of Self1010 Words   |  5 Pagesintensity of manic and depressive episodes. Onset typically occurs when one is a young adult, but can often occur during the early teen years. There are numerous developmental considerations to early onset Bipolar disorder which are further examined in our supplemental readings for class. This appears to be an area in much need of further research especially to discover and develop interventions which will assist young adults during this critical and complex developmental stage. In the article entitledRead MoreThe Acme Corporation Marketing Department1679 Words   |  7 Pagesuse SAS Enterprise miner for this analysis. Data Source For this fictional exercise the data has been obtained from the SAS course library but definitions for data have come from the UCI Machine Learning Repository and have been detailed in the reference section under Adult for the demographic data and Boston Housing for the Boston suburb data. The Adult dataset has 32,561 observations with 13 independent variables and the dependent variable is a binary salary indicator. All variables are demographicRead MoreAbnormality Essay Discuss Two or More Definitions of Abnormality920 Words   |  4 PagesSECTION C: INDIVIDUAL DIFFERENCES Question 10 â€Å"Abnormality is very difficult to define. It can be hard to decide where normal behaviour ends and abnormal behaviour begins† Discuss two or more definitions of abnormality AO1 = 6 marks Knowledge and understanding of definitions of abnormality. AO2 = 6 marks Commentary on definitions of abnormality. The term ‘abnormal’ means deviating from the average. 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Whether the definition is based on human width, abdominal diameter or weight, etc., the point of reference or datum depends on the observer and may vary from one individual to another. What is referred to as normal may not have definite dimensional measures butRead MoreChild Sexual Abuse And Children1301 Words   |  6 PagesChild sexual abuse effects tens of thousands of children, and young teens every year. With the rate of this issues, parents and other adults are not prepared nor willing to deal with problems of their children or family members been sexual abused. Child sexual abuse can take many forms, but it’s always a violation of a young person’s rights, and it increases the risk of many adverse physical and mental health conditions. Furthermore, child sexual abuse is defined as direct genital contact and indirect

Culture and Culturally Competent Counselors free essay sample

Being Culturally Competent Letitia Batton Walden University Being Culturally Competent Counselors should have a sense of compassion and respect for people who are culturally different. As a social worker, it is easy to make diagnosis based on verbal and non-verbal presentation of our clients. Hays (2008) stated there are many factors to assess which include race, class, family structure, culture, relationships, religion, and generational/cultural influences. Based on the case study of Mrs. Hudson her externalizing behaviors may stem from an underlying anxiety disorder. It seems that her attacks are not medical in nature that is why she was referred by her primary doctor. She just recently started having these attacks and they happen out of the home and when she has to interact with others. Her assessment reveals that she is presently considered middle class, attended church prior to attacks, family oriented, and educated. Some potential concerns could be her daughter’s illness and past issues with her father that never got closure. We will write a custom essay sample on Culture and Culturally Competent Counselors or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Haitian culture relies on spiritual healing more so than Americanized tradition and this may be a big step for Mrs. Hudson (Pierce Elisme, 2001). Counselors must be trained and competent when implementing diagnosis with culturally diverse clients. (Sue, 2008). DSM-IV provides counselors a tool to evaluate client’s cultural context (Hays, 2008). This process helps counselor’s assess their client’s background, cultural explanation of their issues, client’s environment, relationships, and overall cultural assessment to diagnosis and treatment (APA, 2002). Researchers have argued that the DSM-IV does not accurately represent all minorities (APA, 2002). It is important that counselors understand the family structure in order to provide the most accurate assessment information possible. Unfortunately, counselors are not immune to stereotypes. Beliefs in stereotypes, whether conscious or not, may lead to incorrect diagnosis and misunderstandings between the clinician and the client (Hays, 2008). These beliefs may stem from television or news reports. If believed, they may cause counselor to incorrectly interpret the diagnosis. When this happens the client may become offended and end counseling. Counselors should have knowledge of their own general views, as well as specific knowledge about diverse client’s issues (Sue, 2008). Diversity in family structure should also be taken into consideration when formulating goals and assessing treatment success or failure (APA, 2002). Counselors also attempt to understand the cultural values of each client to gain feelings of trust. Some issues with culturally competent assessments is that it is not race specific and whether existing instruments measure the correct attributes, based on different cultures (Hays, 2008). Diversity plays a role in many aspects of assessment, diagnosis, and treatment. Clarity in these three characteristics may allow counselors to better assist families from diverse backgrounds and that will bring about better treatment outcomes (APA, 2002). Counselors should have an attitude of cultural humility in knowing their limits of knowledge and skills in rendering diagnosis with certainty than reinforcing stereotypes and generalizations (Sue, 2008). While guidelines exist for conducting a culturally competent assessment, few of these guidelines provide the link between the information gathered, the initial decision making, and the development of the treatment plan (APA, 2008).

Budget and Accounting for Control

Question: It is most sensible to start with the sales budget and develop the other budget from there. After what you have learned this week with regards to budget processes and procedures, analyze the validity of this statement. Do you agree with the statement? Justify your answer based on the weeks readings. How should sales revenues be considered when determining other costs? Answer: The sales budget is mostly the prime step in the development of master budget. Therefore, it is sensible to commence the budgeting process in context with sales budget. The sales are considered as the dominant limiting factor hence it can be agreed to start with sales budget (Araman and Popescu, 2010). The programs can be determined in number of departments if the sales budget is done effectively on the basis of last year figure of sales or accurate research. The budgets and initiatives of the company are reliant on the assumption of the company that they can earn for a fiscal year. Therefore, when the company has a good understanding of what sales revenue they can generate then the company can assign resources to other departments of the company or business (Bauman, Bauman and Das, 2010). For instance, a company that manufactures the proverbial widgets can have a budget that at $2 each, they can make sell of 1 million widgets. Therefore, the projected revenue of the company can be $ 2 million dollars. Thus, accordingly this may affect the budget for raw materials. In such case, the company may will to buy and prepare budget for raw materials for approx 1 million widgets in order to be on the safer side. However, in employing the resources in wisely manner, the company may not budget money in order to purchase the raw materials for the additional 3 million widgets. Therefore, it can be considered unwise and desecrate of resources on the basis of sales budget. The company may be left with high raw material inventory on hand and can incur carrying cost. Thus, the company may not will to reap all the sales possible (Eldomiaty, 2010). Thus, it can be said that sales budget has to be prepared first and then other budget has to be followed. On the other hand, the other budgets can be affected by the sales budget. The human resources or direct labor engaged in the manufacture of widgets can be relied on the sale of one million widgets. Therefore, the company may need around 100 workers that can work full time in the year. Thus, the direct labor costs can be known by the company on the basis of their sales budget (Currie and Rowley, 2010). On the other side, the costs can also be applied on the capital expenditures or overhead. Thus, the company can assign finance in order to purchase or upgrade suppose one machine on the basis of sale of one million widgets. Hence, it can be concluded that in order to determine other costs, sales revenue has to be considered (Eldomiaty, 2010). As, the sales revenue is the amount that is realized from the transaction of goods and services and the company incur costs so that goods can be produced and service can be rendered. Therefore, without analyzing the sales revenue, the company may n ot be able to predict the right amount of cost that they have to incur (Fellner et al., 2006). Moreover, it can affect the long term goal of the company. Thus, sales revenue has to be taken in account for computing other related costs. References Araman, V. and Popescu, I. (2010). Media Revenue Management with Audience Uncertainty: Balancing Upfront and Spot Market Sales. Manufacturing Service Operations Management, 12(2), pp.190-212. Bauman, C., Bauman, M. and Das, S. (2010). Valuation consequences of regulatory changes in revenue recognition: Evidence from advertising barter sales. Advances in Accounting, 26(2), pp.177-184. Currie, C. and Rowley, I. (2010). Consumer behaviour and sales forecast accuracy: What's going on and how should revenue managers respond?. Journal of Revenue and Pricing Management, 9(4), pp.374-376. Eldomiaty, T. (2010). The contribution of sales revenue management to firm growth: a test of two competing models. International Journal of Revenue Management, 4(2), p.131. Fellner, K., Kallesen, R., Ruggiero, A. and Yuen, B. (2006). Improving revenue through fare rationalization and a new business process between revenue management and sales. Journal of Revenue and Pricing Management, 5(2), pp.118-127.

Organizational Behavior and the Individual

Breast Feeding Program Essays

Breast Feeding Program Essays Breast Feeding Program Essay Breast Feeding Program Essay Essay Topic: East Of Eden CHAPTER I THE PROBLEM AND ITS BACKGROUND Introduction The nurse has become fully aware that breastfeeding, one of the major issues in child care today, is generally considered the best milk for infants. How, breastfeeding mothers have decreased so much that the campaign for breastfeeding as a key element is increasingly implemented here in the Philippines by the Department of Health and worldwide by the World Health Organization (WHO) to contribute to the achievement of health for all by the year 2000 through Primary Health Care. The breastfeeding program embarked by the Department of Health is actively implemented all over the country, from north to south. Researches now and then are being done by Filipino pediatricians, public health workers, nutritionist and nurses and other interested researchers. these studies have motivated planners and implementers alike to focus their attention to the status of the breastfeeding program, particularly on the degree of compliance or acceptance of the program among Filipino families and clientele. Considering that the public awareness of the advantages of breastfeeding is very high while its degree of compliance is low, the nurse researcher specifically desires to investigate possible reasons behind this current situation which negates the goal of Executive Order (E. O. ) No. 51 or the Local Milk code. Conceptual Framework Breastfeeding as applied in human nutrition is a process of feeding a newborn milk directly from the breast of the mother whose milk provides all the nutrients a human baby needs including substances that promote growth and help fight infection. Breastfeeding among humans has certain important advantages which are the following: a) provision of significant protective components against chronic diseases such as allergies and asthma; b. anti-infection components against meningitis, diarrhea, ear infections and pneumonia; c. reduction of maternal risk of developing ovarian cancer, pre-menopausal breast cancer, osteoporosis and hip fractures in later life; d. development of mother-infant bonding; e. evelopment of maternal nurturing behaviors; and, f. development of trust of the infant. Any breastfeeding program aims for the attainment of a realization of the aforementioned benefits. The assessment of the success of the breastfeeding program after delivery is based on the attainment of these benefits for both the mother and the child. Department of Health’s Breastfeeding Program implements due to the following factors: 1. poor orientation of nurses to their roles in the Breastfeeding (BF) program, . incompetence of nurses as health educators on breastfeeding caused by lack of content, ineffective strategies, lack of planning and poor evaluation and follow-up by nurses; 3. lack of cooperation of clients due to family’s lack of support to breastfeeding, clients’ low awareness level, negative influence of mass media, absence or lack of administrative support of the BF program, and absence or lack of community linkage as well as support of the BF program and professional nurses. All the above factors brought about the failure of the BF program resulting to the low level of child health status. They are various positive factors that bring about the high degree of compliance to the Department of Health Breastfeeding program. These are the following: 1. high level nurses’ awareness of their roles in the Breastfeeding (BF) program, 2. nurses’ competence as health educators on BF program evidenced by the adequacy of content, effective strategies, good planning, good evaluation and follow-up of health education activities by nurses, . full cooperation of clients as evidenced by their full support to the BF program, high level of awareness, and positive mass media influence, 4. adequate and strong administrative support to the BF program, and, 5. strong community linkage / support to the BF program and professional nurses. The success of the Breast Feeding Program will surely be assured if all the above factors are present. The end goal of high level wellness / status of children will eventually be attained through breastfeeding. The ultimate goals of the Breastfeeding program which are the positive outcomes of the high degree of clients’ compliance, which are closer mother-child bonding / healthy babies / children / families and eventually, a strong, healthy community. Figure 1, show the interrelationship of how this study is being conducted. In Input – it presents the variable needed to be utilized to assess the breast feeding program of mother after delivery as implemented by selected non uniformed police and police officer nurses in Philippine National Police general Hospital. The following questions going to investigate as: (1) Demographic profile of the respondents in terms of: category, age, gender, civil status, religion, ethnic origin, educational attainment and length of service in the hospital, (2) At what is the extent is the degree of breastfeeding compliance with regards to: rooming in procedure, feeding technique, mini banking, information, education, communication, training and prohibition observed? (3) How did nurses rate the factors influencing the degree of compliance of clients in this program in terms of the following: personnel and administrative supports, (4) What are the activities of the nurses with regards to breast feeding policy, and (5) Is there a significant difference between the breast feeding compliance and its implementations as implemented by non uniformed police and police officer nurses of the Philippine National Police General Hospital. Throughput in the next box presents the description of the respondents in terms of demographic profile, survey questionnaire, statistical treatment, presentation and its analysis that makes all data gathered interpreted. Output, the last box also shown the projecting outcomes as to improve the present practice of the non uniformed and uniformed police officer nurses in the Philippine National Police General Hospital Input Throughput Output Figure 1 Paradigm of the Study Statement of the Problem This research aims to assess the implementation of breast feeding program as implemented by the non uniformed police and uniformed police officer ob gyne and nursery nurses in Philippine National Police General Hospital. Specifically it sought to answer the following: 1. What if the profile of respondents in terms of: category, age, gender, civil status, religion, ethnic origin, educational attainment, and length of hospital experiences? 2. At what extent is the degree of breast feeding compliance with regard to: rooming in procedure, eeding technique, mini-milk banking, information, education, communication training, and prohibition observed? 3. How did nurses rate the factors influencing the degree of compliance of clients in this program in terms of the following: 3. 1personnel, 3. 2Administrative supports, and 4. What are the activities of nurses in breast feeding program? 5. Is there a significant difference between the breast feeding compliance as imple mented by non uniformed police and uniformed police officer nurses of Philippine National Police General Hospital? Hypothesis There is no significant difference between the breast feeding compliance as implemented by non uniform police and uniformed police officer nurses of Philippine National Police General Hospital. Scope of the Study The study will attempt to investigate the degree of compliance to the Breastfeeding Program after delivery of admitted clientele in Philippine National Police General Hospital as evaluated by the non uniformed police and uniformed police officer nurses based on the requirements and standards of the Department of Health (DOH). Based on the established degree of compliance, the researchers will further delve into finding out specific factors that contribute to the present situation being observed. The investigation of factors related o compliance to the program will then be followed by an analysis by the researcher to find what particular factors favor or not favor compliance. The nursing aspect of the program will be particularly further observed. The professional nurses’ role in the program of the Department of Health (DOH) will be given much attention among the various factors to be considered in the study. The researcher will utilize a pre-tested checklist evaluative tool specifically prepared and based on the standard requirements of the DOH Breastfeeding Program. Limitation of the Study The respondents will be a ten (10) non uniformed and ten (10) uniformed officer ob gyne and neonatal intensive care unit nurses from Philippine National Police General Hospital, recognized by the Department of Health (DOH) as baby-friendly. These respondent nurses in all levels must be particularly assigned in obstetrical departments of this hospital. The checklist forms will be properly administered to ensure high retrieval percentage. Significance of the Study The findings of this study will be highly significant to the following: 1. The supervisors of these staff nurses who will provide continuing education on breastfeeding. 2. The nursing service administrators who will give more emphasis on breastfeeding program in their planning of nursing services to be provided in their respective hospitals. 3. The nursing educators, all levels, to strengthen their content and strategies in teaching breastfeeding as a nursing intervention to nursing students. . The health program planners and implementers to always base their services on results of the studies on breastfeeding by nurse practitioner. 5. The general public who will appreciate more the role of professional nurses in the success of the Breastfeeding Program. Definition of terms To provide more clarity and effect common understanding the following terms are defined: Baby-Friend ly Hospital. Refers to any health institution where there is an environment created to increase the infant’s chances of survival like rooming-in and breastfeeding measures. Breastfeeding. Is a natural process and the best process of providing nutrition after birth p to six (6) months when the baby sucks or feeds straight from the mother’s lactating breasts aided by the mother’s let-down reflect (LDR) which results in milk supply for the baby. Breastmilk. Is the human milk secretion normally produced by a lactating mother found to be rich in defense factors, hypoallergenic and convenient to use for infant nutrition. Breastmilk Substitutes. Means any food being marketed or otherwise represented as a partial or total replacement for breastmilk, whether or not suitable for that purpose. Clientele. Refers to lactating mothers who are confined in five (5) Metro Manila hospitals under study. Compliance. Means the degree of voluntary acceptance and use of the breastfeeding technology by intended post-partum and nursing clientele who are partners in health care and involve themselves in decision-making as active participants in health care of themselves and their newborns. Degree of Compliance of Breast Feeding. Refers to the client compliance of the breast feeding as implemented by the non uniformed police nurses and uniformed police officer nurses in Philippine National Police General Hospital in reference with the Executive Order 51 known as Local Milk Code. Department of Health (DOH). Refers to the Department of Health which by virtue of Executive Order E. O. 119 of 1987 is charged with the responsibility of protecting the health of all Filipinos through prevention of diseases, promotion of health and longevity, treatment of illnesses as well as rehabilitation through its health, environmental and related services and program. Expressed Breastmilk (EBM). Refers to milk expressed from a lactating mother, either mammally or with the aid of a breastfeeding. Health Care System. Means governmental, non-governmental or private institutions engaged directly or indirectly in health care for mothers, infants and pregnant mothers, including those in private practice. Low Birth Weight (LBW). Refers to babies with birth weight of less than 2,500 grams. Milk Code. Refers to the international and/or local milk code as in: a. International Milk Code by the World Health Organization of 1981 – deliberated upon by member nations, supporting breastfeeding from birth to six (6) months of life before breastmilk substitutes are served. b. Executive Order (E. O. 51) – the local milk code signed in 1988 by President Corazon C. Aquino entitled â€Å"Adopting a National Code of Marketing of Breastmilk Substitutes. Breastfeed supplements and Related Products Penalizing Violations thereof, and for other purposes. Primary Health Care. Refers to the currently applied health as well as global development strategy described as accessible, available, essentials at a cost that the country can afford to provide and maintain in order to attain the global goal of health for all in Year 2000. Rooming-in. Refers to the practice of placing the newborn in the same room with the mother right after delivery up to discharge to facilitate mother-infant bonding and to initiate breastfeeding. Rooming-in Plan. The system where the baby in his crib remains at the mother’s bedside for the greater part in a day and both mother and baby are treated as one unit. As an excellent educational approach, it affords both psychological and physical advantages for both as well as the father right after birth. Specifically the breastfeed baby because of proximity will avail of prompt provision of milk (breastmilk), influencing positive temperament of the child and fostering more satisfying mother-child relationship and stronger family unit. Very Low Birth Weight (VLBW). Refers to infants with birth weight of less than 1,500 grams. CHAPTER II REVIEW OF RELATED LITERATURE AND STUDIES Introduction This chapter discusses related studies and reading both from local and foreign literature which directly provide basis for this study. It will serve as a rich source of informative facts for the researcher to utilize in the various parts of the study. Foreign Literature As early as 1980 at the thirty-third World Health Assembly â€Å"infant and young child feeding† was extensively reviewed and discussed by the delegates. Based on these wholesome discussions, the World Health Director-General per request of the delegates prepared† as International Code of Marketing of breastmilk substitutes in close consultation with member states and with other parties concerned. The International Code supports breastfeeding from birth to six (6) months of the infant’s life and after which complementary foods or breast milk substitutes can be served. These foods are also called weaning foods. The international code major purpose is to attribute to improved infant and child nutrition and health. It was considered during the WHO deliberations that the Code’s implementation by the member states must be closely monitored according to WHO’s constitutional procedures and for the assembly to take any measures for the code’s effective application. Member states were then mandated to make full use of their organization – at global, regional and country levels by requesting its technica l support in preparation of national legislation, regulation or other appropriate measures and in the monitoring of the application of the code. The Philippines’ answer to the above international code of marketing of breastmilk substitutes is the Executive Order (EO), 51 sign by President Corazon C. Aquino. This local milk code is being vigorously implemented at the community level through the integration of the Breastfeeding Program in the various Maternal and Child Health Program of the Department of Health. Steve (2002), Chicago (USA) study of 83 children revealed that breastfed children were both physically and mentally superior to those who were bottle-fed. The interpretation here is based in favor of the infant stimulation than that of the nutritional value. Hill (2001) pointed out â€Å"that LBW and VLBW infants present a special challenge for the nursing staff in establishing and maintaining optimal breastfeeding experience†. Factors important for the promotion of lactation, such as early mother-infant contact, on-demand feedings and early initiation of breastfeeding may be difficult to implement in the care of LBW and VLBW infants. These infants often portray poor sucking behaviors, which play a significant role in milk transfer and subsequently the production of milk. o initiate and sustain lactation, mothers of LBW and VLBW infants must often mechanically express their milk for several days or weeks before the infant can suckle at breast, recommend pumping at least 8 times in 24 hours if feeding at breast cannot occur. Ingales ( 2000) based on his study reported that breastfeeding of course, has an ancient biologic basis an d is still the most universally recommended way of providing an infant with nourishment. A mother should carefully consider the advantages of breastfeeding when deciding how she will feed her infant. A father who is supportive of breastfeeding will influence the mother’s success. Therefore, he should also be given information regarding the advantages of breastfeeding. She states that: â€Å"Putting the baby to breast contributes to the mother’s well-being in that the stimulation of the infant’s nursing causes the recently emptied uterus to contract and helps in the return of this organ to its proper size and position, a process called involution. A further benefit is the relaxing effect that prolactin, the milk-producing hormone. has on the mother†. Many investigators believed that the baby receives certain immune factors through the breastmilk that help protect the baby against diseases to which the mother may have been previously exposed. It is agreed that as a general rule breast-fed babies have fewer respiratory tract infections and alimentary tract disturbances. Certainly, when environmental hygiene is poor, breastfeeding is preferred over the great possibility of contaminated artificially prepared feeding because breastmilk is normally sterile. The observation that cow’s milk was first designed for calves, whereas mother’s milk is specifically designed for babies, is indisputable. he curd of human milk is softer than that of cow’s milk and is easier for a baby to digest. Breastfed babies have fewer allergy problems. No prolonged preparation time is necessary, and in the long run, successful nursing is less expensive. Obesity is seen less often in children who have been breastfed. If the mother nurses h er baby, the return of menstruation may be delayed until several weeks after weaning, but nursing is no guarantee that pregnancy will not occur. However, the nursing mother may experience such a sense of closeness to her baby, fulfillment, and motherliness that this becomes the primary reason she continues to nurse. Olds (2001) discussed that it is important to teach the mother comfortable positions for feeding her infant and to coach the parents in their responses to their newborn’s cues as needed. Before feeding, the mother should be made as comfortable as possible. Preparations may include voiding, washing her hands, and assuming a position of comfort. Rooming-in offers spontaneous, frequent encounters for the family and provides opportunities to practice handling skills, thereby increasing confidence in care after discharge. It also encourages feeding in response to cues from the baby, rather than feeding by a fixed schedule. The best preparation for maintaining lactation after return to work is frequent, unlimited breastfeeding and enjoying the baby. Rosdahi (2000) reported that because it is so widely recognized that breastfeeding is the best nutrition for human infants, the World Health Organization (WHO) and the United Nations Children’s Fund (UNICEF) have launched a Baby-Friendly Hospital initiative. This initiative suggests ten steps that, if adapted by all hospitals, would create an atmosphere conducive to breastfeeding success as follows: Establish a written policy supporting breastfeeding that is routinely communicated to all health care personnel. Educate all health care staff in skills necessary to implement this policy. Inform all pregnant women about the benefits and management of breastfeeding. Help women initiate breastfeeding within half and an hour of birth. Show mothers how to breastfeed and how to maintain lactation even if they should be separated from the infant. Give newb orn infants no food or drink other than breastmilk unless medically indicated. Practice rooming-in (i. e. allow mothers and infants to remain together) 24 hours a day. Encourage breastfeeding on demand. Give no pacifiers to breastfeeding infants. Foster the establishment of breastfeeding support groups and refer mothers to them on discharge from delivery center or hospital. Breastmilk provides numerous health benefits to both the mother and infant: a) breastfeeding may serve as a protective function in preventing breast cancer, b) the release of oxytoxin from the posterior pituitary aids uterine involution; and, c) successful breastfeeding can have an empowering effect because it is a skill only women can master. Breastmilk contains secretors immunoglobulin A (IgA), which binds large molecules of foreign protein, including viruses and bacteria, and keeps them from being absorbed through the gastrointestinal tract of the infant. Pilliteri (2006) discussed: as the average post-partal hospital stay ranges for only 1 to 2 days, a mother has very little time to become acquainted with her newborn before going home. If the infant says in the room with her (rooming-in) rather than in a central nursery, she can become better acquainted with her child and begin to feel more confident in her ability to care for him or her after discharge. She revealed that: â€Å"Not only does rooming-in allow mother-child and father-child relationships to develop rapidly, but a couple also tends to retain anticipatory guidance and instructions in newborn care better because a nurse demonstrated bathing, feeding, changing and so forth on the child. † Sizer (2001) revealed that as the time of childbirth nears, a woman must decide whether she will feed her baby with breastmilk or formula. Before she makes her choice, she should be aware of the things about breastfeeding. She discussed why breastmilk is good for babies: Breastmilk is tailor-made to meet the nutrient needs of the human infant, its carbohydrate is lactose, and its fat provides a generous portion of the essential omega, fatty acid, linoleic acid and its products. In addition, a mother who consumes food in omega-3 fatty acids will pass these beneficial nutrients on to her child through breastmilk†. The protein of breastmilk is especially digestible and useful to infant growth. Breastmilk contains fat-digesting enzymes that help ensure efficient absorption by the infant. Breastmilk also conveys information to the infants about its environment by way of antibodies, whole proteins, and other constituents. According to Florence Murphy, Breast Feeding Your New Baby (January 6, 2006). Breastfeeding is Natural. Babies need to eat often, every 90 minutes to two hours. Feed your baby when she begins to show signs of hunger, such as rooting or sucking on her lips, fingers or fist. Try to feed her before she cries. Feeding your baby often won’t spoil her. It will help you learn to become more aware of your baby’s needs. Don’t limit feeding times. Babies need different amounts of food at different times of the day, just as grown people do. Breastfeeding is natural, but it takes a little time for babies and mothers to learn what works best for them. You may have sore nipples when you first start breastfeeding. The pain can be reduced if your baby is held properly when attached to the breast. Jernstorm, H. says â€Å"Breast-feeding and the risk of breast cancer in BRCA1 and BRCA2 mutation carriers mutation carriers. â€Å"J National Cancer Institutes 2004, have shown that women who breastfeed have lower risks of developing breast cancer. Recently, data from 47 studies in 30 countries was re-examined. The group concluded that the incidence of breast cancer in developed countries could be reduced by more than half if women had the number of births and lifetime duration of breastfeeding that have been common in developing countries until recently. According to the analysis, breastfeeding could account for almost two-thirds of this estimated reduction in breast cancer incidence. According to Young, T. K. et al. Type two Diabetes Mellitus in Children, Arch Pediatric Adolescence Medical Book 2002. There are many studies linking development of insulin dependent Type one diabetes (formerly referred to as â€Å"juvenile diabetes†) to lack of breastfeeding. The result of a study from Finland suggest that the introduction of dairy products at an early age, and high milk consumption during childhood increase the level of cow’s milk antibodies in the children’s systems. This factor is associated with an increased risk of insulin dependent diabetes. Now a new study has indicated that breastfeeding in infancy may help reduce the risk of Type two diabetes. This sort of diabetes was formerly referred to as â€Å"adult onset† diabetes, but has been mysteriously occurring in more and more youngsters. According to Beltran â€Å"Ecological Study of Effect of breastfeeding on infant mortality in Lantin America. â€Å" Br Med J 2001, Numerous studies have shown that diarrheal infections are much more common in formula-fed babies. This is true throughout the world, despite a common misconception that only people living in areas with contaminated water need be concerned with this issue. Such infections are more likely to be fatal in developing nations, but all formula –fed infants are at greater risk that their breastfed peers. According to Oddy, WH (2003), â€Å"Brest feeding and respiratory morbidity in infancy: a birth cohort study† Archives of Disease in childhood 2003, Breastfeeding effectively protects nursling from amny life-threatening respiratory infections including those caused by rotaviruses. Studies have shown breastfed babies are less than half likely to be hospitalized with pneumonia or bronchitis, and have one-fifth the number of lower respiratory tract infections compared to formula-fed infants. According to the meta-analysis of studies from developed countries, the risk of severe respiratory tract illness resulting in hospitalization is more than tripled among infants who are not breastfed, compared with those who are exclusively breastfed for four months. According to Updegrove, K â€Å"Necrotizing Enteroclolitis. The evidence for use of milk in prevention and treatment. † J Hum Lact 2004, This disease occurs most commonly in premature or sick newborns. In NEC the lining of the intestinal wall dies and sloughs off. Premature infants fed their own mother’s milk or banked human milk are one sixth to one tenth as likely to develop NEC. One of the Australian study estimated that 83% of NEC cases may be attributed to lack of breastfeeding. The article of Martin RM â€Å"Does Breast-Feeding in Infancy Lower Blood Pressure in Childhood? †. American Journal of Epidemiology 2005, a 2004 study of 4763 British children showed that 7. 5 years later, those who were breastfed as infant had lower blood pressure compared with those who were never breastfed. In another new study from the U. K. a small but important reduction in adult diastolic blood pressure is associated with having been breastfed as an infant. Foreign Studies Marandi (2000) conducted a study about the reasons for early weaning among mothers in Tehran. He interviewed 900 mothers using a systematic randomized sampling method. a total of 15 percent of the mothers were illiterate, 93 percent were housewives and 97 percent had given birth in hospitals. Only 39 percent of the newborns benefited from rooming-in facilities in hospital, and 68 percent were bottlefed while still in hospital. In 3. 1 percent of cases the mother had not breastfed her newborn at all. Of those who had breastfed their infant, 38 percent used only their own milk, whereas 62 percent used a combination of breastmilk and infant formula. The median duration of breastfeeding was 16 months (mean, 14 months). a total of 74 percent of mothers who used supplementary formula and 39 percent of those who had completely stopped breastfeeding blamed milk insufficiency, although 67 percent of these mothers had reached this conclusion only because their infants cried or were irritable. The study revealed that the following factors had their negative influence on the duration of breastfeeding use of supplementary formula and of estrogen-containing contraceptives; fathers with high incomes; and mothers with a high educational level. In contrast, the mother’s religious motive to breastfeed and her insistence on breastfeeding had a positive impact. Unfortunately, 21 percent of the mothers started using supplementary formula during the first month postpartum and two-thirds before the end of the fourth month. Every month that bottle feeding was started prematurely shortened the duration of breastfeeding by 20 days. On the average breastfeeding was initiated 42. 5 hours postpartum and for more than 70 percent of mothers who breastfed, 20 hours or more after delivery. According to Jenny Sigler of Pregnancy and Parenting Writer of Breastfeeding: Seven Things You Might Not Know (2006). Breastfeeding is the perfect for the growing baby, full of nutrients, antibodies, and a perfect balance of fat and calories. Nursing can also be a rewarding and healthy experience from mom too. Here are seven other facts that you may not have heard about breastfeeding, including its benefits, complications, and protective laws: Fact # 1: Breastfeeding may reduce your risk of developing breast cancer. Fact # 2: Your breast size has nothing to do with the amount of milk you can produce. Fact #3: Nursing mothers are protected by United States Laws. Fact #4: Breastfeeding can be difficult, even with the best intentions. Fact #5: Your baby can smell the unique sent of your breast milk. Fact #6: Your breasts will be ultra sensitive and responsive. Fact #7: The inability to produce enough milk for your baby is rare. According to The Breastfeeding Book, Copyright 2000, M. Sears, R. N. and Wm. Sears, Nursing mothers often joke about falling asleep on the job. The sleep inducing qualities of nursing a baby are remarkable. Infact, some new mothers have to be careful to hold a nursing baby in such away that they will not drop the child when they inevitably nod off. Nursing in bed is a great solution. Even pumping at work can be a great way to calm down and get refocused during a stressful day. All this relaxation is caused by the hormone oxytocin, which is released each time a mother breastfeeds. It decreases blood pressure and calms the mother. Interestingly, one study found that there were far fewer incidences of domestic violence and sexual abuse in breastfeeding families. According to A. A. P. Breastfeeding Policy Statement: Breastfeeding and the Use of Human Milk Pediatrics Vol. 115 No,2 February 2005, â€Å"Human milk is species-specific, and all substitute feeding preparations differ markedly from it, making human milk uniquely superior for infant feeding. Exclusive breastfeeding is the reference or normative model against which all alternative feeding methods must be measured with regard to growth, health, development, and all other short- and long-term outcomes. In addition, human milk-fed premature infants receive significant benefits with respect to host protection and improved developmental outcomes compared with formula-fed premature infants. Pediatricians and parents should be aware that exclusive breastfeeding is sufficient to support optimal growth and development for approximately the first 6 months of life and provides continuing protection against diarrhea and respiratory tract infection. Breastfeeding should be continued for at least the first year of life and beyond for as long as mutually desired by mother and child. Martinez (2001) conducted a study on breastfeeding among the urban-poor in southern Brazil which revealed that breastfeeding practices over the first 6 months of life among a cohort of urban poor infants in southern Brazil indicated that the median duration of breastfeeding was 18 weeks, and at 6 months 41 percent of the infants were still being breastfed. The duration of breastfeeding was significantly associated with the following: the infant’s sex, mother’s color, type of first fed, timing of the first breastfed, breastfeeding regimen and frequency of breastfeeding at 1 month, and the use of hormonal contraceptives by the mother. Dissatisfaction with their infant’s growth rate was the most frequent reason given by mothers for supplementing the diets of infants who were exclusively breastfed in the first 3 months of life. also, the mother’s perception that their milk output was inadequate was the most frequent reason expressed for stopping breastfeeding in the first 4 months. The role sof health services and family support in providing favorable conditions for increasing the duration of breastfeeding in the study population are discussed, as well as the possibility of bias being introduced into studies of the relationship between infant feeding and growth by the effect of the infant’s rate of growth on the mother’s decision to continue breastfeeding. Cousens (2000) findings revealed that either prolonged breastfeeding may offer substantial protection against clinical malnutrition in the study population or malnutrition leads mothers to stop breastfeeding. These results are inconsistent with those of a number of workers who have reported that prolonged breastfeeding is associated with an increased risk of malnutrition. This inconsistency might have arisen because of differences in the definition of malnutrition used or because of variations in the quantity and quality of weaning foods available in different settings. They found no evidence to support the hypothesis that prolonged breastfeeding may be detrimental to children. Local Literature Breastfeeding researches done by Filipino health workers especially pediatricians reveal certain findings about acceptance or compliance of mothers in the breastfeeding program. One study by Dr. Hyglia Beyer in Celestino Gallares Memorial Hospital 2003, revealed that the initiation of breastfeeding by itself does not assure continuance of good breastfeeding practices and that hospital based efforts may need to be complimented with community based initiative where nurses can help a lot to sustain desirable feeding practice. According to the study of Dr. Gloria Baens-Ramirez, et. al. (2000), early education on advantages of breast milk versus commercial milk is contributory to improved degree of compliance. â€Å"Kangaroo Care at PCMC† by Dr. Ramirez and Company (2001) further revealed that those who practice Kangaroo Care feel more confident in handling tiny premature babies at home since parental participation was maximized early in the management of newborns. This technique according to the study encourages parents to breastfeed their babies for longer period of time. In another study presented by Dr. Cristina Vince-Cruz (2002), cultures of milk samples show that bacterial growths were higher in milk formulas (artificial or commercial) compared to breast milk by 48 hours incubation. â€Å"Alay Gatas Community Project† presented by Dr. Ramirez in August 3, 2001 Convention of Breastfeeding in the Department of Health, Convention Hall was conceived and being implemented in cooperation with selected barangays with the primary purpose of â€Å"raising the community consciousness regarding the nursing mother’s important role in promoting the children’s health and nutrition, ultimately shaping the nations future†. According to Department of Health (DOH), on June 2001, World Health Organization and United Children Emergency Fund jointly launched a global effort known as Baby-Friendly Hospital Initiative (BFHI) to accelerate the promotion and protection of breastfeeding. The BFHI is a major initiative to transform maternity facilities and hospitals, worldwide, into supportive environments where women will find more guidance and encouragement to initiate breastfeeding successfully. BFHI aims to protect the lives and futures of millions of infants by making breastfeeding a universally supported practice in maternity facilities and hospitals around the world. The minimum criteria for any maternity care facility to be recognized as baby-friendly by international WHO/UNICEF standards is implementation of all Ten Steps to Successful Breastfeeding. In the Philippines, the Department of Health (DOH) has launched an aggressive BFHI programme targeting all regional hospitals and medical centers and provincial hospitals in priority provinces to become baby-friendly by 1992 and still mitigating at year 2000. To fully implement the BFHI programmed, the DOH has create an Advisory Committee and a Task Force for the BFHI. The Secretary of Health chairs the Advisory Committee and the members include DOH undersecretaries for Hospitals and Facility Services and for Public Health Services, the UNICEF Representative, the WHO Country Representative and representatives from the Philippine Hospital Association, the Philippine Pediatric Society and the Philippine Obstetrical and Gynecological Society. The current problem of the Philippines in the breastfeeding program is the fact that more and more Filipino mothers are not breastfeeding early enough nor long enough to meet the needs of their infant for good health. Lots of child health problems like diarrhea and pneumonia, allergies, malnutrition and other risks of intellectual, psychological and emotional nature have been observed. According to Dr. Elvira SN. Barrios, (DOH, 2000), a major concern in the Philippines are hospital obstetricians’ and pediatricians’ practices that undermine successful breastfeeding like giving of â€Å"prelacteals† of sugared water and non-rooming-in of mother and baby. The Milk Code or E. O. 51 known as Philippine Code of Marketing of Breast Milk Substitutes (DOH, 1988), is the solution to the aforementioned problems. The code aims to contribute to the provision of safe and adequate nutrition of infants by protection and promotion of breastfeeding and ensuring the use of breast milk substitutes and supplements when necessary. The code also calls for intensifying of dissemination of information on breastfeeding and proper nutrition as well as the regulation of advertising, marketing and distribution of breast milk substitutes and other related products including bottles and tests. Reported studies by Dr. Perla D. Santos-Ocampo (2000), reveals that for a period of twenty (20) years rural group of mothers showed more consistency and had generally higher percentages. Urbanization caused the decline in breastfeeding and duration was shorter among the educated and working women. Angara, author of the Rooming in and Breastfeeding Act 1992. He said studies have shown that mother’s milk contains specific nutrients and antibodies which protect babies from illnesses. The 2003 National Demographic and Health Survey indicated that 13 percent of the infants were never breastfed, making the Philippines the lowest country with breastfeeding rate among 56 countries that have conducted a DHS in the past 10 years. It also showed that 39 percent of infants used infant formula milk in their first 12 month of life. During the orientation seminar on infant and young child feeding strategy held recently at the Manila Hotel, President Macapagal-Arroyo instructed the Department of Health to implement the rooming in and breastfeeding act in coordination with local government units to build breastfeeding support mechanisms in communities. Local Studies Garcia et. al. (2000) found out in their study that among children less than four months only 4. 3 percent were given breast milk exclusively. At the time of the interview, 173 of the mothers had stopped breastfeeding altogether. Focus group discussions among mothers who practiced exclusive breastfeeding showed that the mothers were advised by the attending physician/obstetrician and were convinced about the importance of exclusive breastfeeding. On the other hand, mothers who did not practice exclusive breastfeeding believed that water is essential to a child who is breastfeed, in addition, mothers who stopped breastfeeding or who gave other milk in addition to breastmilk believed that their milk was inadequate to meet the child’s needs. The results of the study showed that: Initiation of breastfeeding by itself does not assure continuance of good breastfeeding practices and that hospital-based efforts may need to be complimented with community- based initiatives to sustain desirable feeding practices. Agapito, et. al. (2001) found out in their study that an infant feeding intervention project to promote breastfeeding and improved weaning practices among low-income mothers in Muntinlupa was designed. Baseline studies were conducted to document and quantify the problems of malnutrition and poor infant feeding practices and to document the determinants thereof especially at the household level. Monthly proportions showed the decline of exclusive breastfeeding without milk or liquids from 34. 7 percent at 1 month to 14 percent at 4 months. 40% were still breastfeeding at 12 months. Multivariate analysis showed that infant with the following characteristics would spend less time exclusively breastfeeding during the first 4 months of life: 1) infants given artificial milk during the first 48 hours; 2) infants who had a diarrhea episode during the first 4 months; 3) infants who had a working mother (such as for mothers doing informal work and for mothers doing formal work; 4) born outside a government facility (such as for those born at home and for those born in other medical facilities; and, 5) born in households with more time exclusively breastfed. The duration of breastfeeding was determined by the kind of mild feeding during the first 48 hours (infants given artificial milk at this time ran a risk of stopping breastfeeding much earlier compared to those who did not receive artificial milk), the maternal work status, (if the infant’s mother worked in the formal sector, her risk of stopping breastfeeding was 1. 9 times higher compared to those whose mother was not working and the infant’s birth rank (the risk of stopping breastfeeding increases 1. 1 times for every increase in birth rank). Lapid, et. l (2002), this study, showed that growth failure and subsequent protein-energy malnutrition (PEM) in young children constitute a significant public health problem in many developing countries including the Philippines. almost all studies documenting growth retardation in deprived communities indicate that it begins in the first two or three years of life. In many developing countries, the period when growth faltering is almost pronounced coincides with the weaning process – a time when the nourishment of the infant progressively transfers from breastmilk as the sole source of nourishment to the usual family diet. Cross-cultural studies of infant feeding document wide cultural variation in practices and beliefs. Breastfeeding was frequently mentioned, but, if the mother was sick or tired, breastmilk was avoided because mothers believed their children would â€Å"suck† their illness or tiredness. Giving branded or commercial milk formula like Bonna and Bear Brand was positively perceived by mothers. Baldago and Barlie (2000) revelied in their study that an alarming decline in the prevalence and duration of breastfeeding in the Philippines has been noted, particularly in urban areas. This has been attributed to difficulties caused by lack of support from close relatives, delivering the baby in a hospital and the pressures of modern urban life. A study aimed to obtain a reliable and objective picture of current infant-feeding practices, with special reference to breastfeeding, in various parts of the world was conducted by world Health Organization. Data was collected by national investigators from families living in economically advantaged urban area, urban-poor areas and rural areas with a traditional way of life. If showed a large proportion of mothers and five times higher than Swedish mothers. The proportion among the urban-poor mother is also higher than either Hungary or Sweden. Breastfeeding is facilitated and sustained by the rooming-in policy which has been found beneficial because it provides the breastfeeding problems and allowed less work for the ward staff as it enables them to care for both mother and baby in one setting. The same setting also allowed health teachings, especially to first time mothers, how to properly breastfeed and care for the newborns. Gonzales (2002) reported that for mother and child, every healthy love affair eventually grows while the fetus is still in the womb but breastfeeding fosters more and loving relationship between mother and baby. It brings to mother a unique and intimate contact with her child, its way of looking, its smell and is response all evoke maternal behavior and reinforce her developing feelings of motherhood. As the baby grows, breastfeeding proves rewarding and deeply satisfying for the mothers. It is quite simply but certainly, breastfeeding is now an endangered practice around the world. Babies are being born into unfriendly environments, victims of widespread poverty, rapid urbanization and relentless marketing of breastmilk substitutes. Baby-Friendly Hospital â€Å"rooms-in† newborn babies with their mothers immediately after birth to make sure that breastfeeding and mother-child bonding are immediately established. Rooming-in provides immediate contact between the mother and newborn. After the first feeding of the baby, the mother is brought to the ward while the newborn is washed, after which the baby is brought to her mother. This rooming-in insures that the mother will be able to breastfeed. This rooming-in policy insures that the mother will be able to breastfeed. Really there is no substitute for a mother’s milk. Tacio (2001) reported â€Å"Human milk, according to the United Nations health agency, is more than a simple collection of nutrines. † It explains: â€Å"Mother’s milk is a living substance of great biological complexity that not only provides unique protection against disease, but also stimulates the baby’s own immune system†. But despite the benefits derived from breastfeeding, the practice keeps on declining in many countries. UNICEF reports that breastfeeding is now an endangered practice – not only in developed countries but in developing countries as well. He revealed that if only all mothers breastfed their newborns, the world would save some US $16 billion annually. This is the amount mothers spend to feed babies with infant formulas. annual expenditures for the importation of breastmilk substitutes is estimated at US #29 million each in Thailand, the Philippines, Columbia and Ethiopia, $50 million in Nigeria and $70 million in Brazil. In February, 1992, the first found assessment of hospitals was conducted by the DOH and UNICEF using the global BFHI Hospital Assessment Criteria. Last June 10-120, 1992, the second round assessment was conducted and results shown eighteen hospitals baby-friendly and three hospitals to be given certificates of commitment. Leyba (2000) conducted a study on the implementation of breastfeeding in rural and urban areas revealed that breastfeeding implementation is declining nowadays since it has only an average percentage of 34. 16 percent both in rural and urban areas. It did not even each the 50 percent or more. Breastfeeding method assumed greatest importance among the depressed rural families since they cannot afford much to buy those marketed formula milk and they still believe on the traditional practices. Urban poor families implement more the bottlefeeding and the combine method since they need to work for a source of living. rural communities highly implement breastfeeding while urban communities prefer the bottlefeeding or combine method. Modernization and urbanization affect the progress in breastfeeding implementation. Most educated mothers implement the partial breastfeeding and bottlefeeding because they want to participate most actively in the modernization process and are most anxious to identify themselves with modern lifestyle. WVI’s Dr. Ram (http:www/medoserver. com/may2000/devcore. html) mentioned several reasons why breastfeeding is on decline around the world. He cites: Intensive and aggressive promotion of artificial feeding by the formula industry; Ill-formation among health-care workers; Women’s lack of self-confidence and lack of information about breastfeeding; Emergence of feeding bottles as a status symbol; and Giving out of free samples of infant formula to hospitals and maternities. As presented in the International Herald Tribune – Asia Pacific by Carlos Conde (July 17, 2007), in the Philippines, the proportion of babies who were exclusively fed on breast milk in their fi rst six months dropped from 20 percent in 1998 to 16 percent in 2003. Throughout Southeast Asia, only 61 ercent of women breast-fed their babies up to four months and 35 percent to six months, according to the World Health Organization, or WHO. Other health officials are concerned that, while infant mortality rates remain high, the benefits of breast milk, such as enhanced immunity for the child, are being lost. To encourage breastfeeding, the Philippine government enacted a Milk code in 1986 that regulates the marketing formula. The code bans advertisements and other promotional activities for formula intended for babies up to 2 year old. Last year, the Philippine Department of Health, concerned about the steady decline in breast-feeding and arguing that formula companies had been violating marketing regulations, revised the code, extending the promotion ban to milk substitutes fro children up to 2 years old Synthesis of the Study According to the Department of Health (DOH), the World Health Organization and the United Children Emergency Fund jointly launched global efforts known as Baby-Friendly Hospital Initiative (BFHI) to accelerate the promotion and protection of breastfeeding. The BFHI is a major initiative to transform maternity facilities and hospitals, worldwide, into supportive environments where women will find more guidance and encouragement to initiate breastfeeding successfully. The minimum criteria for any maternity care facility to be recognized as baby-friendly by international WHO/UNICEF standards is implementation of all Ten Steps to Successful Breastfeeding. In the Philippines, the Department of Health (DOH) has launched an aggressive BFHI programme targeting all regional hospitals and medical centers and provincial hospitals in priority provinces to become baby-friendly. Breastfeeding is facilitated and sustained by the rooming-in policy which has been found beneficial because it provides the early identification of breast feeding problems and allowed less work for the ward staff as it enables them to care for both mother and baby in one setting. The same setting also allowed health teachings, especially to first time mothers how to properly breastfeed and care for the newborns. Rooming-in offers spontaneous, frequent encounters for the family and provides opportunities to practice handling skills, thereby increasing confidence in care after discharge. It also encourages feeding in response to cues from baby, rather than feeding by a fixed schedule. Rooming-in provides immediate contact between the mother and newborn. Baby-Friendly Hospitals â€Å"room-in† new born babies with their mothers immediately after birth to make sure that breastfeeding and mother-child bonding are immediately established. After the first feeding of the baby, the mother is brought to the ward while the newborn is washed, after which the baby is brought to her mother. The average post-partal hospital stays ranges for only 1 to 2 days, Pilliteri discusses that a mother has very little time to become acquainted with her newborn before going home. If the infant stays in the room with her (rooming-in) rather than in a central nursery, she can become better acquainted with her child and begin to feel more confident in her ability to care for him or her after discharge. She revealed that not only does rooming-in allow mother-child and father-child relationships to develop rapidly, but a couple also tends to retain anticipatory guidance and instructions in newborn care better because a nurse demonstrated bathing, feeding, changing and so forth on the child. Rosdahi reports ten steps suggested by the BFHI aiming to create an atmosphere conducive to breastfeeding success. It is as follows: (1) establish a written policy supporting breastfeeding that is routinely communicated to all health care personnel; (2) educate all health care staff in skills necessary to implement this policy; (3) inform all pregnant women about the benefits and management of breast feeding; (4) help women initiate breastfeeding within half and an hour of birth; (5) show mothers how to breastfeed and how to maintain lactation even if they should be separated from the infant; (6) give newborn infants no food or drink other than breast milk unless medically indicated; (7) practice rooming-in (i. . allow mothers and infants to remain together) 24 hours a day; (8) encourage breast feeding on demand; (9) give no pacifiers to breastfeeding infants; (10) foster the establishment of breastfeeding support groups and refer mothers to them on discharge from delivery center or hospital. Therefore the need to evaluate nurses in the Philippine National Police General Hospital whether they are non uniformed police nurses or uniformed police officer nurses in compliance with breastfeeding program of government is hereby significant. CHAPTER III RESEARCH METHODOLOGY This chapter deals with methods utilized, the data-gathering tools for data collection, the subjects of the study and the statistical treatment of data collected. Research Design The researcher utilized the descriptive-normative survey define as to describe the degree of breastfeeding program being implemented in the particular obstetrical departments of the selected government hospital. The specially prepared and pre-tested checklist was utilized to gather data to determine the factors that influence the increase and decrease in compliance to the Breastfeeding Program through the direct supervision by professional nurses in all levels. Locale and Population The research respondents in assessing the breast feeding after delivery as implemented by the non uniformed police and uniformed police officer nurses of Philippine National Police General Hospital, are ten (10) non uniformed police and ten (10) uniformed police officer ob gyne and neonatal care unit nurses assign in the obstetrical ward randomly selected from Philippine National Police General Hospital in Camp Rafael Crame, Quezon City. Validation of Questionnaire An adviser was also consulted and follows the advised mentioned by the expert. The prepared checklist administered to the three (3) non uniformed and three (3) uniformed police officer nurses assigned previously in the obstetrical wards. After finding the needed improvement the final questionnaire was submitted to the adviser for final checking. The respondents of the trial survey was not included in the tabulation of data. Data Gathering After making and improving the questionnaire, a letter of request from the researcher with the permission of the adviser presented in the nursing service of Philippine National Police General Hospital for approval. The researcher conducts a survey to the required respondents and retrieved it after. Instrument Used The researcher collected data from the list of nurses from nursing office who were assigned on the particular area, followed by randomly selecting the non uniformed and uniformed nurses as respondents, then answering the questions by utilizing a carefully formulated checklist based on the Department of Health’s Standards of the Breastfeeding Program. Statistical Treatment of Data Descriptive statistics was employed in treating the data gathered by the researcher. The relative frequency and percentage that a specific data represents were computed to achieve the most accurate interpretation of the data. For the purpose of interpreting the mean results on perceptions and effects the reference table below was used: Five Point Rating Scale WEIGHT MEAN RANGEVERBAL INTERPRETATION 54. 20 5. 00Highest Compliance 43. 40 4. 19Very High Compliance 32. 60 3. 39Moderate Compliance 21. 80 2. 59Low Compliance 11. 00 1. 79Zero Compliance The following are the formula used in this study: 1. Percentage. In computing for the percentage, the researcher will use the formula: here: P = representing the percentage F = representing the frequency N = representing the total number of respondents 2. Weighted Mean. This will be used to evaluate for the mean perception. Weighted Mean = where: x  ¬- number of cases in consideration W the assigned weights ? the symbol which indicates summation operation 3. T-test. This will be used to test for a significant †¦ †¦Ã¢â‚¬ ¦. t = where: X1 = means of 1st group X2 = means of 2nd group n1 = Number of sample of 1st group n2 = Number of sample of 2nd group s1 = Standard deviation of 1st group s2 = Standard deviation of 2nd group . Chapter 4 PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA This chapter presents the data collected, including analysis and interpretation. 1. Demographic Profile of the Respondents Table1 Profile of the Respondents PROFILENON-UNIFORMED NURSESPNP NURSES AgeFrequency%Frequency% 46-Above22000 41-4522000 36-40440220 31-35110770 34-3000110 21-251100 0 Gender Male11000 Female99010100 Civil Status Single330330 Married770770 Widow00 0 0 Religion RC880880 INC220220 Born Again00 00 Jehovah’s Witness00 0 0 Educational Attainment BS in Nursing550660 With 18 units MAN110110 With 30 units MAN110 0 0 MAN330330 Doctorate Degree00 Length of Service More than 9 years660550 7 9110220 4 6220110 1 3110110 Less than 1 year00110 Ethnic Origin Luzon990880 Visayas00110 Mindanao110110 Table 1 shows the different demographic profile (age, gender, civil status, educational attainment, length of service and ethnic origin) of the two groups of respondents which are the non uniform personnel (civilian nurses) and uniform police officer nurses in Philippine National Police General Hospital. When the non uniform personnel respondents are grouped according to age, the age bracket 36-40 has the most number of frequencies with four (4) or 40%. Age brackets 46 and above and 41-45 both has an equal number of frequency which is two (2) or 20%. Also age brackets 31-35 and 21-25 has also the same number of frequency which is one (1) or 10%. For the PNP nurses, majority or 70% of the respondents are ages 31-35, 20% are ages 36-40 while there is only one respondent whose age belong to the 34-30 age bracket. About ninety percent or nine (9) out of the ten (10) non-uniform police are female, while all the respondents in the PNP nurses are female. It can be noted that majority of the respondents in this study are female. In terms of civil status, both the non-uniform police and PNP nurses have the same number of single and married respondents which are three (3) and seven (7) respectively. When grouped according to religion, both the non-uniform police and PNP nurses have also the same number of Roman Catholic and Iglesia ni Cristo respondents which are two (2) and eight (8) respectively. In terms of educational attainment, 50% of the non-uniform police have a bachelor degree in Nursing. 30% have already finished their Masters Degree while there is one respondent each for the categories with 18 units MAN and with 30 units MAN. For the PNP nurses. 0% have bachelor degree in Nursing while there are three (3) or 30% have already finished their Master Degree. When grouped according to length of service, majority or 60% of the respondents from the non-uniform police have more than 9 years of service, 20% belong to the 4-6 bracket and both 10% for the 7-9 and 1-3 years of service. Half or 50% of PNP nurses have more than 9 years of service, 20% belong to the 7-9 bracket and 10% belong to the 4-6, 1-3 and less than a year bracket. It can be noted that majority of the respondents, both from the non-uniform police and the PNP nurses, are from Luzon having a 90% and 80% respectively. . Degree of Compliance to the Breast Feeding Program (BFP) Table 2 Degree of Compliance to the Breast Feeding Program (BFP) In Terms of Rooming-in Procedure Breast Feeding Program Rooming in ProcedureNon-uniform PolicePNP Nurses WMVIWMVI All well babies shall be breastfed immediately after 2nd stage of labor4. 50Highest Compliance3. 90Very High Compliance All born vaginally without complication roomed in 1 hour after delivery(except when sick)4. 80Highest Compliance4. 30Very High Compliance All born by Cesarean Section without complications roomed in within 4-6 hours after delivery4. 70Highest Compliance3. 0Very High Compliance All roomed in babies breastfed for complicated births rooming-in as soon as medic al condition allow. 4. 40Highest Compliance4. 30Highest Compliance AVERAGE WEIGHTED MEAN4. 60Highest Compliance4. 08Very High Compliance Table 2 reveals the degree of compliance to the breast feeding program (BFP) in terms of rooming-in procedure. It can be noted that the Non-uniform police have the highest compliance in all the aspect in this category. To name a few, they roomed in 1 hour after all born vaginally without complication after delivery (except when sick), with a weighted mean of 4. 80 the highest in this category. They also have the highest compliance in the practice that all born by cesarean section without complications must be roomed in within 4-6 hours after delivery. The PNP nurse have highest compliance in breastfeeding all roomed in babies for complicated births rooming-in as soon as medical condition allow with weighted mean of 4. 30. They also have a very high compliance in the practice that all born by cesarean section without complications must be roomed in within 4-6 hours after delivery. Table 3 Degree of Compliance to the Breast Feeding Program (BFP) In Terms of Feeding Technique Breast Feeding Program Feeding Technique for Low Birth Weight (LBW) Sick NeonatesNon-uniform PolicePNP Nurses WMVIWMVI 1. ) Pre-terms (22-36 weeks) tube feed immediately with colostrums3. 50Very High Compliance3. 70Very High Compliance 2. ) Asphyxiated infants cannot be fed 24-26 hours and with other complications 2. 1) feed colostrums by tube3. 40Very High Compliance3. 80Very High Compliance 2. 2) oral feeding instituted after critical period3. 70Very High Compliance3. 70Very High Compliance 3. ) Hyperbilirubinemia 3. 1) continue expressed breast milk (EBM) by tube or breastfed at NICU4. 40Highest Compliance4. 10Very High Compliance 3. ) discourage formula supplements4. 40Highest Compliance4. 50Highest Compliance 4. ) Acute illness as fever, URI, diarrhea 4. 1) continue breastfeeding4. 40Highest Compliance4. 00Very High Compliance 4. 2) breastfeeding during maternal illness/certain maternal conditions3. 10Moderate Compliance3. 40Very High Compliance 5. ) Common breast problems- breast engorgement/sore nip ples 5. 1) continue frequent breastfeeding round the clock3. 50Very High Compliance3. 50Very High Compliance 5. 2) mothers with mild to moderate medical problems as in diabetes/malaria/heart disease and other3. 00Moderate Compliance3. 40Very High Compliance 5. ) give EBM by cup for mothers who have several illnesses like eclampsia3. 10Moderate Compliance3. 50Very High Compliance 5. 4) select drugs/other medications not contraindicate in breastfeeding. 4. 10Very High Compliance4. 40Highest Compliance AVERAGE WEIGHTED MEAN3. 69Very High Compliance3. 82Very High Compliance Table 3 shows the degree of compliance to the brea

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Comparative Study Of The Professional Courier Commerce Essay

Comparative Study Of The Professional Courier Commerce Essay The objectives of the research study was to know, to what extent the company is aware about their service effectiveness and also to know to what extend the customers are satisfaction with the company service, it was also to know whether the customers are satisfied with the company policies, and if they are satisfied then to what extent, and if they are dissatisfied why so. and accordingly to identify strengths of company and weaknesses where they lack in serving their customers. It was also to know which are the area where the company has to put more of its attention and to serve those areas in a better ways,. And also to identify the problem of the company and to recommend suggestion on the basis of that and finally to take the necessary measures on problem identified for the company resulting in the research study. The survey carried out was random sample survey and the procedure followed for conducting survey was questionnaire method that is personally explaining the customer about questionnaire and getting them filled, targeting to total of 120 customers of both THE PROFESSIONAL COURIER and FIRST FLIGHT COURIER 6O of each company in three different location Mapusa Siolim, Arambol, Thivim, Pernem, Colvale and Panjim, survey was conducted with random customers of the companys. Questionnaires were filled personally by the employees also personal interaction was made and views about those questions was taken, which gave idea about customer service effectiveness of both the companies. Customer Service Effectiveness Customer Service Effectiveness is the process by which your organization delivers its services or products in a way that allows the customer to access them in the most efficient, fair, cost effective, and humanly satisfying and pleasurable manner possible. Customer service is a process, not a set of actions that might include greeting the customer, smiling, asking if you can help, etc. Effective customer service is all about delivering the answers customers are seeking. How information is stored, augmented and organized will determine how effective any organizations customer service efforts will be. The best knowledgebase technology allows the customer to guide the content, and structure of the knowledgebase, improve the level of service, and decrease the customer service representatives workload.   It recognize that different customers want to be treated in different ways. Not all customers are treated equal, and by going customer-by-customer, region-by-region and country-by-country, we build a custom suit that trades off efficiency and effectiveness, recognizing that we may actually eliminate customers. COMPANYS BACKGROUND THE PROFESSIONAL COURIER The beginning :  was founded in 1987 by Mr .A Braham M r.SAhamed Meeran , Mr. Oommen C. Chacko Late. Mrs. V.Padmavathi Mr. Ronny George Mr. Sumit Batabyal Mr. Suresh Bharathan Mr. Thomas John A year of glory for the Directors of this company because it was the year in which they were united and ventured in to Courier Business was incorporated on 1st November 1987. PROFESSIONAL COURIER gives employment to thousands of people. It has turned hundreds of ambitious aspiring youngsters to be the proud Managers of an elite company. Much more, it is today a Courier organization which is being looked upon by the others as a role model of what a courier should be. Today PROFESSIONAL COURIER in India has 20 Regional Offices, over 2485 Offices, over 5000 Collection Centers and easily well over 25,000 destinations, where delivery is possible, by far, the biggest Courier Network in India. FIRST FLIGHT COURIER First Flight Couriers came into being on Monday, 17th November 1986. It all began with the setting up of three offices at Kolkata, Mumbai and Delhi. The overwhelming response from customers, was not just a dream come true, but the fruits of an early realization and recognition of the tremendous potential that the Indian subcontinent offered in terms of market size. It was the foresight and dynamism of the Founder Chairman and Managing Director, O.P.Saboo which created a spring board for the organization to catapult into what it is today   Indias Largest Domestic Courier Company. 930 First Flight Offices across India 2208 Authorized Collection Centers 452 Franchisee Locations Serving over 5000 Pin code Destinations across India Dedicated Workforce of over 10000 plus employees Strategically located 8 own International Offices Serving over 220 countries globally As a natural corollary to its growth endeavor, First Flight is in the process of setting up a large scale integrated Logistics Division to offer an entire gamut of Warehousing, Inventory Management, Supply Chain Services and Distribution Channels, thereby providing total end-to-end solutions to customers. In keeping with times, First Flight continues to invest substantial effort in building a State-of-the-Art Super Information Technology highway. First Flights commitment to corporate excellence and its yearning for making it a common household name opens floodgates of opportunities and challenges and to meet it head on, shall be the corner stone of its philosophy. METHODOLOGY RESEARCH EXPLORATION Qualitative design The method used to measure customer service effectiveness was firstly I meet customers of both companies asked them open ended questions verbally personal interaction as doing pilot study the responses from all the customers was taken which resulted in the final questionnaire and the data was collected from the company employees, the result of study will contribute knowledge about service proved by the company and to known how far it is effective. Pilot test: The qualitative research test was done with small sample size of 40 customers 20 of each courier service providing company. The questions were then framed based on their responses. Research Plan: Once the problem was identified, I prepare structured questionnaire for collecting the information needed for the research. And then to analysis the data collected before making a conclusion. OBJECTIVES Was to know how effective is the companies service. It was also to know the level at which the company customers are satisfied with the service provided by the company. Source of data: Primary data Questionnaire Personal interaction with the customers. Observation. Secondary data Internet Company reports Data collection: The personal interaction with the customers and questioning them with the help of structured questionnaires and which is filled by the customers personally in my presence. Sampling size: The total sample size is 120 for both companies 60 for each of a service providing company. Sample plan: Random Sampling Target audience: service taking customers of both companies THE PROFESSIONAL COURIER and FIRST FLIGHT. NEED FOR STUDY The main reason behind doing customer service effectiveness survey was to know how much the company is able to satisfy its customer as it was founded on discussing with the management of the professional courier and the first flight courier that the performance of the companies was coming down. The reason for doing customer service effectiveness surveys was also to know as to what are those services which the customers Are accepting from the company and due to which the customers are not satisfied with the company service as a result the market share of the company is decreasing. As an external consultant, my purpose in conducting survey with customers was to share information for the common good. It will be confidentiality and I will use the information to assist the company to make positive progress SCOPE FOR CUSTOMER SERVICE EFFECTIVENESS SURVEY Surveys will help company to measure and understand their customers attitude, opinions, motivation, and satisfaction. Surveys and focus groups help the company to identify areas of customer satisfaction and dissatisfaction. It is the terminology used to describe whether customers are happy and contented and fulfilling their desires and needs at work. Surveys will help the company to measure and understand their training needs for the employees, and also if necessary to put more focused in a particular area were company lake in serving customers. CUSTOMER SERVICE EFFECTIVENESS FOR THE PROFESSIONALCOURIER(PROFESSIONAL COURIER) AND FIRST FLIGHT COURUIER (FIRST FLIGHT) Q1) HOW OFTEN YOU TAKE SERVICE FROM THIS COMPANY (PROFESSIONAL COURIER) (FIRST FLIGHT) The above graphs tells us the users of both the service and how orphan they use the service we can see that customers of PROFESSIONAL COURIER uses service more time than FIRST FLIGHT courier. 2)THE SERVICE DELIVERY DONE BY THE COMPANY VS (PROFESSIONAL COURIER) (FIRST FLIGHT) In the above graph we can clearly see that compared to first flight courier the service delivery of the professional courier is better as more number of customers say its always no time were as no customers of professional courier say its never on time but some customers of first flight courier says its never on time. 3) PLEASE RATE US IN THE FOLLOWING CATEGORIES outstanding above average average below average poor cannot rate professionalism responsiveness support and assistance follow- up overall satisfaction (FOR THE PROFESSIONAL COURIER) 3) PLEASE RATE US IN THE FOLLOWING CATEGORIES outstanding above average average below average poor cannot rate professionalism responsiveness support and assistance follow- up overall satisfaction (FOR THE FIRST FLIGHT COURIER) 4) CONSIDER THE OVERALL KEY AREAS BELOW TELL US HOW IMPORTANT YOU COSIDER EACH AREA TO BE better customer service variety of available services speed and ease of order placement pickup and delivery quality price CRITERIA very important important somewhat important not as important (FOR THE PROFESSIONAL COURIER) 4) CONSIDER THE OVERALL KEY AREAS BELOW TELL US HOW IMPORTANT YOU COSIDER EACH AREA TO BE better customer service variety of available services speed and ease of order placement pickup and delivery quality price CRITERIA very important important somewhat important not as important (FOR THE FIRST FLIGHT COURIER) 5) THE LEVEL AT WHICH COMPANY TACKLE YOUR PROBLEM VS (PROFESSIONAL COURIER) (FIRST FLIGHT) If we see in the above graph first flight courier is better than professional courier in term of tackling the problems faced by the customers. Professional courier is also not too bad. As 38 people say its good at tacking. So can conclude looking at graph that the both companies are equally good in tackling your problem. 6) FEES CHARGED BY THE COMPANY VS (PROFESSIONAL COURIER) (FIRST FLIGHT) With regards to the charges charged for the service given by the companies more customers of both the companies feels that it is charged at reasonable price. There in comparison both the companies are in a same position. 7) IS COMPANY ABLE TO MEET YOUR REQUESTED COMPLITION TIME VS (PROFESSIONAL COURIER) (FIRST FLIGHT) When it was question of whether the company is able to meet your requested time there were very few customers of both the companies who said its done always but were majority said rarely, sometimes, occasionally. But here while comparing we can say that professional courier is better because there are only 1 customer who said its not at all done on time but with the first flight courier 5customer said its not at all done on time. 8) SERVICE GIVEN WORTH THE MONEY YOU PAY VS (PROFESSIONAL COURIER) (FIRST FLIGHT) When it was said that the service given by both the companies is worth the money you pay there was only 1 customer of PROFESSIONAL COURIER who was strongly along with 37 agreed but 7 customers of FIRST FLIGHT was strongly agree followed by 30 agree. Where we can conclude first flight courier is better than professional courier. 9) WHAT IS THE LEVEL OF EFFORTS YOU HAV TO PUT IN GETTING YOUR SERVICE DELIVERED VS (PROFESSIONAL COURIER) (FIRST FLIGHT) In terms of efforts to be put in getting your service delivered the customers of both the companies have to put in more efforts as maximum of the customers of both the companies said they have to put more and lots of effort. So here we can conclude both the companies are week here. 10)SERVICE GIVEN TO YOU IS AS PER YOUR ACCEPTATION VS (PROFESSIONAL COURIER) (FIRST FLIGHT) when it was said that the service is given to the customers as per their acceptation 44 customers of PROFESSIONAL COURIER was strongly agree and agree were else 37 customers of FIRST FLIGHT was strongly agree and agree. From this we can say that in comparison to FIRST FLIGHT the PROFESSIONAL COURIER is better in meeting the acceptation of the customers. 11) YOUR ORDER IS DELIVERED WHERE AND WHEN YOU REQUESTED IT VS (PROFESSIONAL COURIER) (FIRST FLIGHT) In terms of order to be delivered where and when it is asked customers of both the companies looks like customers are satisfied with the this service of the company. But if you see gain many take a neutral stand. Where they are not included neither in agree situation nor disagree situation. Therefore compared to FIRST FLIGHT, the PROFESSIONAL COURIER is little bit in better position in term of accurate delivery. 12) HOW IS PROFESSIONAL COURIER SERVICE COMPARED WITH OTHER COURIER VS (PROFESSIONAL COURIER) (FIRST FLIGHT) First it was whether the customers have used other courier service than what they are using now. All the customers said YES they have used. Were 30 customers of PROFESSIONAL COURIER and 31 customers of FIRST FLIGHT said its same. Where else 28 felt better and only 2 said worse of PROFESSIONAL COURIER. But of FIRST FLIGHT 25 said its same and 4 said its worse. Here again we can conclude to some extent professional courier is better than first flight 13) HOW MANY TIMES IN LAST 6 MONTHS HAVE YOU USED THE PROFESSIONAL COURIER SERVICE VS (PROFESSIONAL COURIER) (FIRST FLIGHT) In the above graph we can see how many times the customers have used the service in last 6 months. But there are not much customers who have used this service for 30 or more than 30 in last 6 month for both companies. 14) WOULD YOU RECOMMEND USING THE SERVICE OF THIS COURIER IN FUTHURE VS (PROFESSIONAL COURIER) (FIRST FLIGHT) When it was asked whether the customer of the company will use the service in future again almost equal number of customer of both the companies said definitely would. But there were some of both the companies who said probably not and definitely not. And also with the reasons as the common answers are written down as positive once and negative once. For the professional courier user it was asked why would you recommend using the service and the answers were in positive as well as in negative POSITIVE (yes) Due to better quality of service. They reach on time always. Good at handling problem faced. Have good safety delivery. Delivery is always done on time. Parcel is accurately delivered were it is asked. Easy in using. It is faster. NEGATIVE (no) Late in delivery. Not very good service in terms of quality. Few collection centre in Goa. For the first flight courier user it was asked why would you recommend using the service and the answers were in positive as well as in negative POSITIVE (yes) Quick service Good Quality service Delivery is done timely and to the place Good at handling customer problems Because of reasonable price NEGATIVE (no) Delay in delivery Not good at handling situation No pick up service. Less collection centre what you have to say about the delivery done by the company PROFESSIONAL COURIER Positive Good quality delivery Make customer satisfied Dont have to face much difficulties Deliver parcel to the concern person Have good delivery boys for on field service. Negative Not done on time (sometimes). Poor delivery in north India. lack of delivery boys in north Goa. FIRST FLIGHT Positive More trusty and more faster Punctual in their delivery Its delivered when its asked Easy and comfortable Negative Dont provide service on time. Average delivery Parcel damage delivery (These are some of the common answers given by all the customers) Here are some of the suggestions to The Professional Courier. They should concentrate more on timely delivery They should put more attention in solving the queries of the customers should also focused on pick up documents from the customers. Try to be more faster and accurate in giving the delivery. Improve parcel packaging. Try and come up with the possible collection centers across Goa. Add the delivery boys in doing the delivery so that it can be done faster. Here are some of the suggestions to First Flight Courier. Put more efforts in doing delivery on time Try and put more time solving customers problem so that all customers are satisfied with this service. See that they put more focus on doing delivery on the within requested time. Company should add up more employees on field doing service delivery, so that it can be done faster and documents will not be pending. ANALYSIS FINDINGS Customers have to put more efforts for getting their services to be delivered. Both the companies lack in providing timely delivery the delivery is done late. The reasons identified is that they have less delivery boys on field doing delivery and because of which document is left undelivered and is done late later. Bad service providers are not only losing their valuable external customers but also their internal customers who are not willing to be associated with the organization for a longer duration. Retaining the loyalties of the customers, both internal as well as external is very critical for the future of the company. The Professional Courier has Lack of collection centre in Goa which make quit difficult for people in getting their document or parcel to the company office or the. When the question comes of solving problems face by the customers both the companies lack in doing so as they cannot service their 100% to the customers therefore not all the customers are satisfied with this service of the company, which is not profitable for the company as they can lose their customers. On surveying the customers it was founded that 35 respondent of TPC i.e the maximum said the give more preference to BETTER CUSTOMER SERVICE and of FF 45 respondent said so which again maximum therefore we can conclude that the customer wants good quality service which include timely, accurate, safe etc. In terms of money or charges charged by both the companies in providing the service is worth the service they provide the maximum respondent of both the companies i.e. 36 of TPC and 38 of FF said its reasonable. So can conclude from this that they are charging fair amount for providing the service. Limitation of the survey: The survey was conducted in a limited duration of six weeks only. No customers are loyal customers they change their service provider whenever they wants so was quit tough to get these companies customers which has taken service from them for quit many times . Many competitors in the market and it was difficult to get the the customer of these both companies. My target audience was the cooperate people and the business people which made it even more difficult to gather information. PROBLEMS IDENTIFIED Communication chain:- the communication system of the company is not in properly form. As the information regarding the company customer any query or any other help required are not directly communicated to the management it takes time due to absent of communication chain. Employee Relation:- Employee relation with the companys customers is not friendly, due to which companies are losing on their business and If you dont have a good relation with your customers it becomes very difficult for you to get business from that person to the company. Responsibilities to employees:- the employees are not much responsible it is said because the customers of both the companies had to put in more efforts in getting their service delivered Lack of collection centre for (TPC):- the customers of colvale, pernem (Tuem industrial estate) has to face difficulties in sending their courier because they have come all the way to mapusa. Delivery:- not all the time delivery by both the companies is done on time. it is not reach as per the customer requested time. SOLUTION In the interest of building a relationship of honesty, integrity, and trust, with the company customer, the results should be communicated effectively to the customers and the company customers should receive information in a timely manner when it is asked. Also company managers need to track progress and communicate implementation successes and failures to the employees so that they can accordingly work on field improving the same. Company should constantly strive to provide necessary information to their customer when ever asked that will increase their awareness of the larger scope of the operation and provide them a sense of satisfaction so that they will continue using your service. Company should also put more focus on talking to the customers could be personally or online how they wants and knowing their quires or problem face by them at any point of time while taking service so that it will gave them a sense of concern for them thinking yes company cares their customers which will help them to retain the customers. Company should try to improve relationship within the company customers. They can do this by constantly keeping in touch with the customers. This will lead to better interaction with the customers and the company employees and this will lead to improved relation which will future give company a good business. Successful Deliveries:- A successful delivery is directly tied into a timely one. Success is more than just getting the goods to their destination on time. It also means a safe delivery, parcel reaching the customer without damage and accurately to the pace where it has been asked. Recommendation / Suggestions to company Add more service delivery boys to improve customer service standards:- This is the most common method that most organizations firmly believe in. They tend to add up the numbers of people in the service delivery chain improving systems and processes which provides a positive result and further improves the process and service experience for the customers. It will also motivates the employees to increase their performance levels and improve the service delivery experience for their customers which ultimately benefits the company. Provide service training to the company employees:-Training the employees goes a long way in ensuring the effectiveness of service delivery of the organization. Training not only helps the employees in learning new techniques and tricks but also helps them in realizing that the company is concerned about their future in the organization and it is taking necessary steps to ensure its growth in the firm. It motivates the employees to increase their performance levels and improve the service delivery experience for their customers. Training and involving the employees in various decisions or discussions of organization. Apart from their routine activities makes them feel good as if they take ownership of the company and could improve the service that they provide to their customers. There is an increase in the willingness to satisfy the customers especially when there is customer complaint in order to ensure that the customer goes back satisfied and his loyalty is retained by the organization the training is very important. Cost saving option:- if you have goods to be delivered that are large and take up a lot of space and weight, a sea freight option likely would make more sense than air freight if the destination is across the country, if the destination is just a few miles away i.e. within the country or in the neighboring states, than some type of road service would likely be the best option in order to minimize the cost CONCLUSION AND LEARNING To conclude I would like to say it was of a great experience conducting my summer internship on comparative study on The Professional Courier and first flight courier. Working on my study I came to know many things about the service industry as how its work. I gained much more knowledge in marketing field as how its function, and as how to out approaching the customer along with the customer acceptation as to what customers wants and what they dont want. flow of proper communication from top to bottom and bottom to top plays a very important role in any organization as timely providing information regarding the customers if any quires is there by the employees to the company helps them to contribute to the success of the company, as company can makes necessary changes where ever required and also to come up with a solution to their quires . Also came to know how the employees deal with the customers of the company as to what is their needs and wants and how they are meet also not meet and how the customers reacts to it later.